Contact Us
What the form is not for
Before any message is typed, the sharpest boundary applies: the contact form is for editorial and general enquiries only. Financial details, card numbers, bank account information, passwords, security answers and scans of identity documents must never be sent through it. Any such material would sit in an ordinary inbox, not in a secure payment or verification channel, and no member of the team would ever request it that way. If a page, an e-mail or a caller ever asks for these items via the form or in reply to a form submission, it is not this website asking, and the request should be treated as fraudulent.
Where support belongs
Because the form is not a support channel, account problems, payment disputes and verification issues do not belong in it. The team reads and replies in English, and a message sent through the form will be answered in that language, but the operator’s own customer-care pages remain the correct route for anything tied to a specific account or transaction. Those pages, not this form, hold the tools for deposits, withdrawals, wagering queries and the resolution of technical faults.
Gambling in difficulty
For a reader who is struggling with gambling, the form is the wrong place altogether. Independent help organisations offer confidential advice, and the operator’s own responsible-gambling section sets out deposit limits, reality checks and self-exclusion as steps that can be taken directly. A message about distress sent through this form will be read, but it cannot replace the immediate options those dedicated channels provide. Anyone under the legal gambling age in their jurisdiction should not be using this website at all, and anyone who has already self-excluded should not be contacting the site through any route that would require account access.
No information sent through the form is ever used to alter or waive the operator’s terms, and no promise made in a message binds the operator unless it is confirmed in writing on the official pages. Every submission is subject to the same verification and eligibility rules that govern the rest of the site, and the team may decline to act on a request that arrives without the detail needed to identify the issue. Replies are sent only to the address provided with the message, and the team will not pursue a conversation through any channel other than the one the reader opened.